Senior Business Analyst - Telecom & Customer Solutions

NASC TECHNOLOGIES LTD. · 📍 Canggu, Bali, Indonesia · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 25000000 - 40000000
NASC TECHNOLOGIES LTD. is seeking a highly skilled Senior Business Analyst to join our dynamic team in Canggu, Bali. In this role, you will be responsible for analyzing business processes, identifying opportunities for improvement, and driving strategic initiatives in the Telecom & Customer Solutions department. If you are passionate about leveraging data to drive business growth and have a proven track record in business analysis, we encourage you to apply.

📋 Tanggung Jawab Pekerjaan

Conduct in-depth analysis of business processes and customer solutions to identify areas for improvement and growth opportunities.,Develop and maintain comprehensive business requirements documents to guide project development and implementation.,Collaborate with cross-functional teams to ensure alignment on business objectives and project deliverables.,Leverage data analytics tools and techniques to extract insights and drive data-informed decision making.,Facilitate workshops and stakeholder meetings to gather requirements, resolve issues, and ensure successful project outcomes.,Monitor and report on project progress, key performance indicators (KPIs), and business metrics to stakeholders.,Stay up-to-date with industry trends, best practices, and emerging technologies in the telecom and customer solutions space.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business Administration, Information Technology, or a related field.,5+ years of experience as a Business Analyst or similar role in the telecom or customer solutions industry.,Strong analytical and problem-solving skills with the ability to translate complex business requirements into actionable solutions.,Proficiency in data analysis tools such as SQL, Excel, Tableau, or Power BI.,Excellent communication and interpersonal skills with the ability to effectively collaborate with stakeholders at all levels.,Experience with Agile/Scrum methodologies and project management tools such as JIRA.,Knowledge of telecom and customer solutions industry standards, regulations, and best practices.,Fluency in English, both written and spoken.

🛠️ Keahlian

Business Process Modeling (BPMN)Requirements Gathering and DocumentationStakeholder ManagementData Analysis and VisualizationAgile/Scrum MethodologiesProject Management Tools (e.g.JIRA)Industry Knowledge (Telecom & Customer Solutions)English Language Proficiency
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