Customer Service Representative - Healthcare Account (No Experience Required)

Join Global Integrated Contact Facilities as a Customer Service Representative for our local healthcare account in beautiful Bali! This is a unique opportunity for fresh graduates or individuals from medical-allied programs to kickstart their careers in customer service while working with a leading healthcare provider. In this role, you'll be the first point of contact for our clients, ensuring their needs are met with professionalism and efficiency. Our company is committed to fostering a supportive and inclusive work environment, making it an ideal place to learn and grow.

As a Customer Service Representative, you'll handle a variety of tasks, including managing customer inquiries, processing orders, and resolving complaints. You'll use our in-house CRM system, Salesforce, to track customer interactions and ensure timely follow-ups. This role is perfect for someone who is passionate about healthcare and wants to make a difference in the community. With our competitive salary and benefits package, you'll have the chance to thrive in a dynamic and supportive environment.

Located in the vibrant city of Canggu, Bali, you'll enjoy a work-life balance that allows you to explore the beautiful island while pursuing your career. This is more than just a job; it's an opportunity to be part of a team that values your growth and contributes to the well-being of our clients.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints with professionalism and empathy.
• Process orders and ensure timely delivery of products and services.
• Use Salesforce to track customer interactions and manage follow-ups.
• Collaborate with the sales and support teams to ensure customer satisfaction.
• Provide excellent customer service through phone, email, and chat.
• Assist in developing and implementing customer service policies and procedures.
• Maintain accurate records of customer interactions and feedback.
• Participate in training and development programs to enhance your skills.

🎓 Kualifikasi & Syarat

• Fresh graduate or individual from a medical-allied program.
• Basic knowledge of healthcare terminology and processes.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Ability to work well under pressure and meet deadlines.
• Familiarity with Salesforce or similar CRM systems is a plus.
• Proficient in using Microsoft Office Suite.
• Enthusiasm for working in a healthcare environment and a commitment to customer service excellence.

🛠️ Keahlian

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